JOUE DESIGN, INC.


Shipping


Since most of our products are made-to-order in very small quantities, some items take longer to manufacture than others. Therefore, please allow for a period of up to 4 weeks for manufacturing. Depending on your location, your order will ship via Canada Post, Fedex, US Postal Service (USPS) or other 3rd party carriers. If your order includes multiple products you may receive separate shipments. Deliveries are on business days only. Any questions regarding your shipment may be emailed to info@jouedesign.com.

Shipping Information (Canada)

Rates are based on total weight (in lbs) of the order (not including packaging materials). The following rates apply for shipping within Canada:

0 to 2 lbs — $25

2.0 to 4 lbs — $45

4.01 to 8 lbs — $55

8.01 to 12 lbs — $65

12 lbs and over: call before you place order

We ship to Yukon, Northwest Territories, Nunavut and other remote regions but additional shipping fees may apply. Please contact us at info@jouedesign.com prior to placing an order from these locations to obtain a shipping quote.

Shipping Information (Continental US)

Rates are based on total weight (in lbs) of the order (not including packaging materials). The following rates apply for shipping within the continental U.S.:

0 to 2 lbs — $30

2.0 to 4 lbs — $50

4.01 to 8 lbs — $60

8.01 to 12 lbs — $70

12 lbs and over: call before you place order

 

APO/FPO/PO Boxes

Sorry, but we are unable to ship merchandise to PO boxes at this time. All orders must have a physical shipping address.

Shipping Information (International)

Rates are based on total weight (in lbs) of the order (not including packaging materials). The following rates apply for shipping to international destinations:

0 to 2 lbs — $35

2.01 to 4 lbs — $55

4.01 to 8 lbs — $65

8.01 to 12 lbs — $75

Checking Status

Sorry but we do not offer automatic package tracking at this point. Please contact us at info@jouedesign.com for specific inquiries about your order.

Taxes and Import Duties

Outside of Canada, we do not charge sales taxes, although you may be liable for import duties. You are responsible for paying import duties to your country.